Refund policy
Return and Refund Policy
Last updated: 30 September 2026
Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period begins on the day you, or a person nominated by you other than the carrier, receives the goods. If an order is delivered in several separate shipments, the period begins when the final item is received.
To exercise your right of withdrawal, you must inform Depresso of your decision within the 14-day period. You can do this using the withdrawal function available on our website or by contacting us at depressocrew@gmail.com.
After notifying us, you must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal.
Condition of Returned Items
You may inspect an item in the same way you reasonably could in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Return Shipping
For a standard change-of-mind withdrawal, the customer is responsible for the direct cost of returning the goods unless we state otherwise.
Please contact us before returning an item so that we can provide the appropriate return instructions and return address. Because our products may be fulfilled from different locations, please do not return products to an address shown on the original shipping label unless instructed to do so.
Refunds Following Withdrawal
If you validly exercise your right of withdrawal, we will refund payments received from you as required by applicable law, including the cost of our least expensive standard delivery option where applicable.
We may withhold reimbursement until we have received the goods back or you have provided evidence that the goods have been returned, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
Personalised Products
The statutory right of withdrawal may not apply to products that are made to your individual specifications or are clearly personalised. Ordinary Depresso products that are simply produced after an order is placed are not treated as personalised solely for that reason.
Damaged, Defective or Incorrect Products
Your statutory rights relating to faulty or incorrectly supplied goods are separate from the right of withdrawal above.
If your product arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at depressocrew@gmail.com and include your order number, a description of the problem and, where useful, photographs of the issue.
Where a product is defective or incorrect, Depresso will provide the remedy required under applicable consumer law. You will not be required to bear return costs where those costs are legally our responsibility.
Non-Returnable Items
Certain products may be exempt from the right of withdrawal where permitted by law, including genuinely personalised or custom-made products. Any relevant exception will be clearly identified before purchase.
Contact
For questions about returns, withdrawals or refunds, contact:
Depresso
Email: depressocrew@gmail.com